Reporting an Issue
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Issue Types
Technical Failures
- Description: Report malfunction of the site or game.
- Resolution Process: Immediate technical review and correction.
- Responsible: Javier Mendoza and Ahmed Malik.
- Response Time: 24-48 hours.
- Email: [email protected]
Account Concerns
- Description: Issues with user accounts.
- Resolution Process: Account review and corrective measures.
- Responsible: Alejandro Delgado and Sofía Muñoz.
- Response Time: 24-72 hours.
- Email: [email protected]
Payment Discrepancies
- Description: Troubles with deposits or withdrawals.
- Resolution Process: Investigation and resolution.
- Responsible: Alejandro Delgado and Sofía Muñoz.
- Response Time: 24-72 hours.
- Email: [email protected]
Comments
- Description: General feedback.
- Resolution Process: Consideration for future improvements.
- Responsible: Juan Pérez, Liam Tremblay, and Mariana Almeida.
- Response Time: Up to 7 days.
- Email: [email protected]
Security Alerts
- Description: Report possible security threats.
- Resolution Process: Urgent security evaluation and measures.
- Responsible: Javier Mendoza and Ahmed Malik.
- Response Time: 24 hours.
- Email: [email protected]
FAQ
What Information Should I Include When Reporting a Technical Failure?
Include a description of the issue, screenshots if possible, and any other relevant details such as the browser and device you are using.
What Should I Do If I Don’t Receive a Response Within the Estimated Timeframe?
If you don’t receive a response within the estimated time frame, you can send a reminder to the same email or contact [email protected].
Can I track the status of my report?
Yes, you can follow up by sending a follow-up email to the same email you used to report the issue.
Can I Report Issues with the Mobile Site Functionality?
Yes, report any issues with the mobile site functionality to [email protected].
What Information Should I Provide When Reporting a Security Issue?
Provide a detailed description of the issue, any suspicious activities, and screenshots if possible.
